Privacy Policy

Who we are

1st Call Auto is the trading name of [[PLACEHOLDER: legal name of the business]] [[PLACEHOLDER: company number and registered office, or "a sole trader"]]. We are the data controller for the personal information described in this policy. Our workshop is at The Old Foundry, Chawston Lane, Chawston, Bedford MK44 3BH. You can contact us about your data at info@1st-call.uk or on 01480 212766.

This policy explains what personal data we collect, why we collect it, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.

What data we collect

We may collect and process the following personal data:

• Your name, email address, phone number, vehicle details and message when you send an enquiry or quote request through our website
• Details you give us by phone, email or WhatsApp, and records of work we carry out on your vehicle
• If you allow analytics cookies, information about how you use our website, collected by Google Analytics (see our Cookies Policy)
• Technical information such as your IP address, which our hosting provider records in server logs to keep the website secure and working

Why we use your data and our legal basis

• To reply to your enquiry and give you a quote: taking steps at your request before entering into a contract
• To carry out work on your vehicle, invoice you and keep records of the work: performance of a contract and our legal obligations, including tax records
• To keep our website secure and working: our legitimate interests
• To understand how our website is used, if you allow analytics cookies: your consent, which you can withdraw at any time

We do not use your data for marketing, and we do not carry out automated decision-making or profiling.

Who we share data with

We share your data only where needed to run our website and business:

• Vercel, which hosts our website
• Resend, which delivers the messages sent through our contact form to our inbox
• Google, for Google Analytics if you allow analytics cookies, and Google Maps if you choose to load the map
• WhatsApp (Meta), if you choose to contact us on WhatsApp

Some of these providers may process data outside the UK. Where they do, they rely on safeguards recognised under UK law. We do not sell your personal data to anyone.

How long we keep your data

• Enquiries that do not lead to any work: [[PLACEHOLDER: how long enquiries are kept]]
• Customer and job records, including invoices: [[PLACEHOLDER: how long job records are kept]]
• Website analytics data, if you allowed analytics cookies: 14 months

Your rights

Under UK GDPR you have the following rights:

• Right of access: you can ask for a copy of the personal data we hold about you
• Right to rectification: you can ask us to correct inaccurate data
• Right to erasure: you can ask us to delete your data in certain circumstances
• Right to restrict processing: you can ask us to limit how we use your data
• Right to data portability: you can ask for your data in a structured, machine-readable format
• Right to object: you can object to processing based on our legitimate interests
• Right to withdraw consent: where we rely on your consent, you can withdraw it at any time

To use any of these rights, contact us at info@1st-call.uk. We will respond within one month. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

Our website uses cookies only with your permission, apart from storing your cookie choice. See our Cookies Policy for the full list and how to change your choice.

Changes to this policy

We may update this policy from time to time. The current version will always be on this page, with the date it was last updated.